NEW INDUSTRY RESEARCH HIGHLIGHTS NEED TO INVEST IN MIDDLE OFFICE AMID INCREASING OPERATIONAL PAIN POINTS FOR FIRMS
London – 4 March 2021 – Torstone Technology, a leading SaaS platform for post-trade securities and derivatives processing and Firebrand Research, a provider of research and advisory services has today published a white paper highlighting the need for sell-side firms to re-evaluate their current processes and invest in the middle office in order to improve operational controls, reduce risk and support regulatory compliance.
The report titled ‘The Importance of Automating the Middle Office’, emphasises a number of pain points experienced by firms across middle office operations which include:
- Pressure on staff to support multiple, fragmented processes tied to asset class siloes in the front office which can limit operational oversight
- Higher settlement risk and related costs as a result of fragmentation and manual processes which are prone to inaccuracy
- Challenges in meeting multiple market structure changes in a timely manner as manual processes face scalability issues
- An inability to quickly respond to client requests due to lack of transparency across asset class specific systems
The report goes on to outline a number of key operational benefits that can result from strategic investment in middle office operations. These include:
- Increased confirmation matching rates, faster exception resolution and reduction in settlement failures which ensure greater operational efficiency
- Reduction in employee headcount needed to support manual processes, allowing more time to focus on value-added tasks such as support for new products and clients
- Reduction in time taken to onboard new clients via a simplified interface for trade processing
- Better client service, leading to higher satisfaction levels and increased client stickiness
- The ability to seamlessly plug into different front office systems
- Ensuring regulatory compliance, particularly with regulations such as CSDR’s Settlement Discipline Regime.
Commenting on the report, Brian Collings, CEO, Torstone Technology, said, “The need to invest in automating the middle office has never been more important. Without doubt, firms are operating in an increasingly competitive environment, whilst having to ensure compliance with a multitude of regulations, and continuously needing to adapt to industry-driven market structure changes. By continuing to rely on manual processes, not only will firms be subject to greater operational risks and costs, but they also risk losing clients who are increasingly demanding greater levels of automation in service delivery and business resilience. The time for digital transformation of the middle office is now.”
Virginie O’Shea, CEO & Founder of the Firebrand Research, added: “A lack of efficiency in dealing with all of the required middle office processes that have stemmed from regulatory compliance obligations can result in trade confirmation backlogs and poor client service. As the wider market begins to focus on digital transformation and improving client experience, the middle office also needs to move with the times.”
Please join Torstone Technology for a virtual panel discussion on the findings of the report on 21st April 2021 at 3pm GMT / 10am EST. Panel members will include Virginie O’Shea, Founder of Firebrand Research, Jonny Speers, Global Head of Sales & Business Development and David Pearson, Product Manager at Torstone Technology. Register here.
About Firebrand Research www.fintechfirebrand.com
Firebrand Research is a leading expert in providing research and advisory services to firms across the capital markets spectrum. From fintech investments to business case building, they have the skills to help businesses get the job done.
- The voice of the market
- Built on decades of research
- Practical not posturing
- Diversity of approach
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About Torstone Technology www.torstonetechnology.com
Torstone Technology is a leading SaaS platform for post-trade securities and derivatives processing. We simplify the complexities of post-trade, by connecting global financial industry expertise with post-trade technology innovation. Combining many decades of investment banking expertise with in-depth global financial market and technology industry knowledge, we offer agile, secure, scalable, and cost-effective solutions. Torstone’s Cloud-based, award-winning technology enables global financial firms to reduce costs, achieve greater operational efficiency, drive revenue growth and minimise risk.
We are a fast-growing company headquartered in London, with offices in New York, Toronto, Hong Kong, Singapore, and Tokyo.